Offer summary
Qualifications:
Experience in strategic incident/problem management focusing on SAP TM, Proficiency with ITSM tools like ServiceNow, Jira, Practical experience in ITIL processes, Experience in stakeholder management, Education background in IT with C1 level English.
Key responsabilities:
- Establish and execute procedures for incident and problem management
- Monitor KPIs and evaluate result data
- Analyze consequences in cooperation with international teams
- Advise specialist teams on root cause analysis
- Create and present reports to stakeholders