L1 Technical Support Specialist - German speaker at isolutions

Are you a Service Desk Specialist with a passion for client support ❓Are you excited about new Microsoft technologies ❓ Do you take responsibility for an excellent customer experience❓ Then you are our new crew member ❗

At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in the digital transformation, but it is also to offer our employees a modern workplace and great company culture.

We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.

How your day will look like ☀️

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance
• Collaboration with third party providers
• Analyse, solve and document user problems
• Create documentation and checklists, and maintain the Knowledge Database
• Administer access rights
• Manage monthly invoice process for our business unit
• Perform administrative tasks and keep internal processes updated
• Create reports and update our Dynamics 365
• Knowledge of Dynamics 365, accounting, or general finance is a plus

Your profile 🦸‍♀️

• Experience in 1st level support or customer service
• Good Windows 10/11 and Office 365 skills, Apple skills are a plus
• Experience in Windows user support
• A curious mindset and a passion for technology
• The ability to work independently, customer-oriented thinking, and high-quality standards
• Native or fluent level of German (at least B2), good level of English

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer 👀

• Permanent contract with competitive salary package, plus interesting fringe benefits
• Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
• Work and evolve with the latest technologies from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications and bi-weekly “Tech Lunches“
• Choose your hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

How to find out if this is the next step of your career:

• Apply 📩
• Discovery call with HR 🧐
• Interview - video call with Team Lead and Team Member 🤝
• Final assessment 👩‍💻

🧡 Our commitment: to give you feedback on each step, both in positive and negative cases