Pharmaceutical Support Coordinator

Description

With the footprint of IVX Health continuing to expand, we are seeking a Pharmaceutical Support Coordinator to support our continued growth nationwide!

ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE
The Pharmaceutical Support Coordinator is responsible for day-to-day support of both internal and external stakeholders in order to provide world-class customer service in our efforts to quickly and effectively treat as many patients as possible.

RESPONSIBILITIES

• Act as a liaison between specific Pharmaceutical manufacturers, Providers, Patients, and IVX Operations to ensure excellent delivery of services
• Develop positive working relationship with Pharmaceutical Support Services (HUBs) that participate in the IVX Health Provider Service Organization
• Identify and catalog Referring Providers’ preferred method of communication
• Notify Referring Providers’ when patients have been successfully onboarded with IVX Health and ensuring post-treatment communications are occurring back to provider office for in-scope drugs / patients
• As required, works alongside Program Manager to ensure referring providers and pharmaceutical case managers are educated and involved as needed for outstanding prior authorization, benefit, patient monitoring, and general continuum of care patient needs.
• Perform welcome call to patient, including advanced educational components around specific participating biologic therapies, the process, clinical counseling, and financial counselling (copay assistance). Perform warm transfers to pharmaceutical counselors as required.
• Leverage clinical expertise to respond to and resolve clinical inquiries from referring providers and internal sales / operations colleagues
• As required by manufacturer, may assist in coordinating intake and prior authorization tasks related to the specific medications the coordinator supports
• As required by manufacturer, may assist in eliminating barriers regarding insurance requirements and medical policy, medical records, drug label, and prior authorization requirements
• Clearly document all case specific communication and activity in appropriate systems
• Regionally assigned to patient populations, and as required covers multiple customers’ needs in other IVX Operating regions as required
• Partners effectively with other internal departments, specifically: Prior Authorization, Pre-Registration, Business Development, Field Operations and Clinical Staff

BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Fertility and Family Planning
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Company-Paid Life/AD&D Insurance
• Tuition Reimbursement Program
• CEU Library
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program

Qualifications

ESSENTIAL SKILLS AND COMPETENCIES

• Excellent organizational, consultative, analytical, and problem-solving skills
• Ability to work independently under general supervision and effectively prioritize workload
• Ability to multitask and adapt to fast-paced work environment
• Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness
• Strong interpersonal skills and ability to adjust communication style to match audience
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times
• Knowledge of basic medical terminology
• Must be able to maintain confidentiality at all time
• High attention to detail and strong organizational skills with the ability to perform multiple functions simultaneously
• Firm grasp on medical practices, administrative processes, and organizational policies
• Ability to navigate medical software such as EMRs, practice management, and multiple technological platforms, such as Centricity, or Sales CRMs
• Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED required
• Graduate of an accredited school of Medical Assisting or completion of an approved program (BOTP) is required
• 3 years’ experience working in hospital or clinical service access, physician office scheduling, or similar role
   

WAGE RANGE

Pay is based on a number of factors including market location, job-related knowledge, skills, and experience and is benchmarked against similar organizations to our size and industry. For our Pharmaceutical Support Coordinator role, we generally pay new hires between $18.00 and $24.00 per hour. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular positions are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.