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Senior Technical Support Executive

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Experience in technical support, Knowledge of hardware and software troubleshooting.

Key responsabilities:

  • Troubleshoot technical issues
  • Provide timely customer feedback and support
  • Install, configure, and repair hardware and software
  • Support new applications roll-out and manage multiple cases
  • Evaluate new technologies and conduct equipment checks
ANS IT INDIA PVT. LTD. logo
ANS IT INDIA PVT. LTD. SME https://ansitindia.com/
11 - 50 Employees
See more ANS IT INDIA PVT. LTD. offers

Job description


Identifying Hardware And Software Solutions.

Troubleshooting Technical Issues.

Diagnosing And Repairing Faults.

Resolving Network Issues.

Installing And Configuring Hardware And Software.

Speaking To Customers To Quickly Get To The Root Of Their Problem.

Providing Timely And Accurate Customer Feedback.

Talking Customers Through A Series Of Actions To Resolve A Problem.

Following Up With Clients To Ensure The Problem Is Resolved.

Replacing Or Repairing The Necessary Parts.

Supporting The Roll-Out Of New Applications.

Providing Support In The Form Of Procedural Documentation.

Managing Multiple Cases At One Time.

Testing And Evaluating New Technologies.

Conducting Electrical Safety Checks On Equipment.


Salary

12000 - 18000 INR (Per Month)


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Detail Oriented
  • Verbal Communication Skills
  • Analytical Skills
  • Customer Service

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