Job description

This is a remote position.

What to expect at bizbox:

A workplace is driven by non-negotiable and ‘Culture First’ organizational values
A 9-hour workday and a 5 day work week.
Best in class Leave Policy

About us:

We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers who are dedicated to succeeding on behalf of one another and on behalf of our customers, at scale.

What we do:

BizBox clients make up a variety of market leaders in the following areas: Small & Medium-Sized Entrepreneurship, Photography, Sales, Marketing, Social Media. Our clients require creative content that is inspirational, motivational, narrative-driven, and also technical.

Our vision is to create products and services that radically improve the success of our customers. We are also a modern content communication company committed to creating and designing relevant and valuable content that will create amazement, ignite inspiration, educate, promote entrepreneurial gusto, and motivate our community of customers to succeed.

What we’re looking for:

We are looking for a client servicing coordinator who has the organizational and collaborative skills to provide an exceptional customer experience for our clients. This individual will be a team member with professional-level written and verbal communication skills in English. This is a crucial role within the company so it’s important to us that you have a passion for client servicing and that individually this is a great fit for you as well. This position is ideal for a person with a growth mindset as well as positive problem-solving skills to help promote a positive client experience every step of the way. The person should be flexible with the days worked during the week and be available to work on the weekends when scheduled.

Successful candidates at Bizbox are draft picks from the marketplace and professional peer group. They bring consistent intellectual energy and acumen to their position and increase value to our teammates AND our customers.

They demonstrate a strong alignment with our values. At Bizbox, we stay 'True North’ by practicing:

● An Open mind to always improving through coaching.

● On-time and accurate delivery.

● Kindness

● Transparency; Accountable and humble, yet has the strength to communicate with their upline with conviction

● Always willing to go the extra mile for our colleagues and our customers. We bring a 'solutions' mindset to the table.

● Inspecting what we expect; Planning what we do, doing what we plan.

Job Description:

The ideal candidate will actively listen and assist clients. Empathy, patience, organization and attention to detail are essential skills for this position. The individual will need to thrive in a fast-paced, quickly changing environment. This individual will assist clients as a personal expert within the aspects of their contract with the company.

Key Responsibilities:

Actively listen and assist clients in meeting their needs throughout their experience
Proactively anticipate and solve client concerns and potential problems
Recognize when engaging management is necessary to resolve client concerns
Be a liaison for the client internally with other departments to see all their needs are met.

Maintain accurate client records
Remind clients about important deadlines and payments

Other administrative tasks and projects as assigned by Supervisor or Assistant Manager

PERFORMANCE GOALS / KPIs

Client Communication Response

Initiate or respond to assigned client emails within 24 hours
Complete required CS follow up (internal or external) for communication from other departments within 24 hours

Scheduled client project timelines

Prepare and verify all assigned date-specific project timelines at minimum 2 weeks in advance with 100% accuracy

EXPERIENCE AND EXECUTION ESSENTIALS:

Minimum of one year, two years preferred - customer service or account management experience.
Flexible weekend availability
Driven to be self-motivated and reliable
Real job experience handling multiple projects at one time and meeting tight deadlines
Excellent people skills
Excellent organizational skills
Must have great proficiency in English verbal and written communication skills
Experience with Google tools (e.g., gmail, drive, and calendar)
Experience with Salesforce Platform is a big plus!