Service Training Specialist - Technician Experience

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.   

Are you ready to make your next career move to join our team as a Service Training Specialist – Technician Experience for KONE?  (**REMOTE** with travel)  

• Do you enjoy conducting trainings and developing others? 
• Does managing the production of training materials and tools excite you?
• Do you thrive in areas where priorities change from time to time? 
• Are you skillful with elevator service/repair methods and tools?
• Do you demonstrate a passion for quality and results? 
• Are you committed to promoting a safety culture in your team? 

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!   

As our Service Training Specialist – Technician Experience, you will plan and conduct training sessions for technicians covering both new and existing service methods. Collaborate with business and function stakeholders and identify competence development needs and develop localized training for various target groups. This role is crucial in enabling field operatives to meet KONE's safety and quality standards, fulfill customer expectations, and achieve productivity targets.

You will bring 5+ years of technical experience to KONE. You will use the knowledge gained through your bachelor’s degree or 5 years of technical experience in a similar industry.

Additional Responsibilities:

• Understand of how each technician process works down to the "key stroke required" to do each task.
• Support competence development surveys, assessments and other ways to find out the competence development needs.
• May supervise or conduct special training courses designed for selected key groups.
• Maintain and analyze organization and individual training records to monitor the effectiveness of internal and external training programs
• Stay current on developments and innovations in training and education in industry and government education sectors so that the organization’s training activities develop accordingly.
• Ensures the training facilities and events meet KONE expectations.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:  

• We value your authentic self  

• Diversity, equity and inclusion is embedded in our strategy and values  

• Collaborative, creative and supportive work environment  

• Passionate about safety, quality and innovation  

• We care about the communities where we live and work  

Just some of our many benefits include:  

• Competitive salary  

• Flexible work schedule  

• Opportunities to learn and grow  

• Matching 401K  

• Comprehensive health and wellness plans for the entire family  

• Paid holidays and paid time off  

Come share your passion and energy to make a positive impact at KONE for our customers and your career!  

*Beware of Recruitment Scams*   

Budgeted Salary Range (will be determined based on location): $130,000 - $180,000

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers