Resettlement Network Services Guide - US Enterprise
October 2024
Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office).
Role: Full-time, benefits eligible
40 hours/week, weekday/daytime hours, some evenings and weekends required
Reports to Program Manager
Applicants must be legally authorized to work in the United States
Languages: Seeking applicants with language proficiency in English and in Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by individuals new to Minnesota and the United States.
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Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
The Role:
Join Alight’s United States Enterprise as an Alight Guide. As an Alight Guide, you will provide guidance and support to newcomers in Minnesota as a team member in Alight’s partnership with Minnesota’s Resettlement Network Services (metro area).
Specific responsibilities:
We are seeking applicants to fulfill the following responsibilities. Successful applicants will either hold one of these responsibilities exclusively or split their time between two of the following areas.
Community Workshops:
“Community Workshops provide tiered educational workshops to new arrivals that help build familiarity with systems and integration into communities. Workshops include critical topics such as employment readiness, public transit, financial literacy, public education, healthcare, housing, public safety, and other relevant topics.” (Resettlement Network Services Collaborative)
Responsibilities under this area include
- Lead and participate in listening and co-creation sessions with the community to understand needs and interests in this program area.
- Host and lead regular (weekly) workshops (these may be in English, another language in which you are proficient, or with interpretation support) using the curriculum developed by the service collaborative. It is expected that this role will lead many workshops weekly on an ongoing basis.
- Participate actively in regular meetings within Alight (internally) and with the service collaborative (externally)
- Staff hours at the Service Hub for the metro-area Resettlement Network Services, estimating up to 8 hours per week.
- Conduct required documentation per any internal and grant reporting requirements including regular entries into a shared case database system.
- Assist participants in completing the family wellbeing inventory if required.
- Serve as an Ambassador of Alight and the Resettlement Network Collaborative to the community at large,, within the service collaborative, and with other external partners/donors.
Family Resource Connections
“Family Resource Connections provide critical assistance to families to resolve a wide array of immediate or short-term needs. Services focus on assisting households to access and navigate a wide array of community resources to resolve needs. To assist families to access and navigate a wide array of community resources for longer-term needs.” (Resettlement Network Services Collaborative)
Responsibilities under this area include
- Lead and participate in listening and co-creation sessions with the community to understand needs and interests in this program area.
- Provide walk-in and scheduled 1:1 appointments with families to address needs, and provide guidance and navigation to the family to referrals and community resources.
- Participate actively in regular meetings within Alight and with the service collaborative.
- Staff hours at the Service Hub for the metro-area Resettlement Network Services, estimating up to 8 hours per week.
- Conduct required documentation per any internal and grant reporting requirements including regular entries into a shared case database system.
- Assist participants in completing the family wellbeing inventory if required.
- Serve as an Ambassador of Alight and the Resettlement Network Collaborative to the community at large, within the service collaborative, and with other external partners/donors.
Employment and Career Supports
“Employment and Career Supports provides services for employment placement across a range of employment needs. Services include employment skills assessment and goal planning, initial employment placement, employment upgrades that increase economic stability, and bridges to career pathway program and opportunities for economic mobility.” (Resettlement Network Services Collaborative)
Responsibilities under this area include
- Lead and participate in listening and co-creation sessions with the community to understand needs and interests in this program area.
- Provide walk-in and scheduled 1:1 appointments with participants to address employment needs.
- Support and coach participants in applying for employment opportunities and preparing for interviews. This includes assisting individuals with resume preparation, interview coaching and prep, supporting in organizing transport for the individuals, etc.
- Identify potential employers and cultivate and manage relationships with these employment partners.
- Secure initial employment for individuals new to the Twin Cities.
- Participate actively in regular meetings within Alight and with the service collaborative.
- Staff hours at the Service Hub for the metro-area Resettlement Network Services, estimating up to 8 hours per week.
- Conduct required documentation per any internal and grant reporting requirements including regular entries into a shared case database system.
- Assist participants in completing the family wellbeing inventory if required.
- Serve as an Ambassador of Alight and the Resettlement Network Collaborative to the community at large, employers, within the service collaborative, and with other external partners/donors.
Other
- Other duties as needed, and any other activities that may be required in a rapidly changing environment.
Regular travel within the Twin Cities Metro Area is expected, and it is expected to work up to 8 hours at the Service Collaborative’s service hub in the metro area (location TBD).
The Team
You will coordinate with every team member on the US Enterprise.
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.
Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to serve the customers in a better way, no matter what it takes, while being a team player in a larger resettlement effort.
Be Human Centered – You will work to keep Ukrainian families at the center of all that we do, and keep yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead the team to have a “doing the doable” spirit.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following competencies:
- You recognize that all of Alight’s work starts with displaced people, and it’s going to be your job to make sure we satisfy our customers by training and orientating private sponsor groups to support them.
- Fluent in English and a second language (Somali, Oromo, Amharic, Swahili, Spanish, etc.), and comfortable communicating in-person, over the phone and via email.
- You have 1-2 years of customer service or administrative experience and have the highest standard for customer service, knowing how to offer this in a generous and joyful way.
- Proficient computer skills.
- Ability to make a human connection and engage with a variety of people in an ever-changing environment.
- You understand how to track information and are highly organized.
- You work well with a lot of freedom and do your best work in a culture that does the doable with whatever resources we have.
- You are culturally agile and are invigorated by co-creating with multiple partners.
- You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work beside.
- You deliver your work generously and take ownership of everything that lands in your lap.
- Driver’s license and Motor Vehicle Check clearance along with access to dependable transportation required.
These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.
Salary Range:
$50,000 to $53,000K
Benefits
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws govern
