Follow Up Specialist

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

As a Follow Team Lead, this position assists the Follow Up Managers to oversee the operations of the Follow Up team. The position will entail identifying opportunities to improve efficiency and overall process improvement for the assigned responsibilities.  The position will oversee the day-to-day operations of the team to keep the staff on task. The position requires to build successful working relationships with the Follow Up staff and directly reports to the Follow Up Managers.  

Duties & Responsibilities:

• Team Management
  • Monitor timecards and time off calendar.
  • Coordinate and assist in training of new and existing employees.
  • Overseeing team members and answer their questions.
  • Distribute daily workflows to all team members.
  • Complete performance reviews.
  • Audit employees work and provide feedback, support, and training when necessary.
  • Host frequent team meetings.
  • Monitor employee’s productivity via ActivTrak.
• Workflow Management
  • Closely monitors aging claims in Office Managers.
  • Assists in identifying and resolving trending AR issues.
  • Manage and review the workflow folders daily.
  • Work Manager Review items as marked by other departments and team members.
  • Review and distribute our Client Request List to the Client Service team.
  • Review unfavorable appeals.
• Report directly to the Follow Up Managers
  • Work closely with the Follow Up Managers to carry out process improvements  
  • Alert Follow Up Managers to issues in need of high-level attention for further resolution.