Remote CSR Specialist - Client Support | WFH

Job Overview

We are seeking a proactive and personable Client Support Specialist to join our dedicated team in providing exceptional service to our valued clients. This remote role is ideal for those who are passionate about assisting others and wish to thrive in a flexible work environment.

Key Responsibilities

• Engage with clients through warm sales calls utilizing our extensive membership database, eliminating the need for cold calling.
• Evaluate members’ financial needs and articulate the advantages of our supplemental insurance products.
• Deliver exemplary customer service, ensuring that members feel informed, comfortable, and confident in their insurance decisions.
• Assist clients through the application process by providing timely updates, answering inquiries, and offering continuous support.
• Provide ongoing post-policy service, including conducting policy reviews, updating beneficiaries, and assisting with claims.
• Maintain adherence to regulatory standards and ethical practices during all client interactions.
  
  

Required Skills

• Outstanding Communication: Demonstrate active listening and problem-solving capabilities to effectively address client needs.
• Adaptability: Exhibit a willingness to engage in continuous learning and swiftly adjust to new challenges.
• Team-oriented and Independent: Ability to excel in both collaborative and autonomous work settings.
• Technological Proficiency: Comfortable utilizing tools such as Google Drive, Zoom, and Windows.
• Empathy and Compassion: Provide sensitive and personalized support by understanding clients' unique circumstances.
• Detail-Oriented: Ensure precision in all documentation and client communications.
• Coachability: Open to constructive feedback and eager to enhance skills.
• Competitive Nature: Possess a strong drive to excel in a performance-driven environment.
  
  

Qualifications

• Must be a U.S. resident or citizen with legal authorization to work in the U.S.
  
  

Career Growth Opportunities

Our organization is committed to your professional development. We provide comprehensive training and ongoing mentorship to ensure your success in this role, making this an excellent opportunity for those new to the industry.

Company Culture And Values

We pride ourselves on fostering a supportive company culture that emphasizes flexibility and a mission-driven approach to service. Our team environment encourages both independent success and collaborative achievement.

Compensation And Benefits

• Fully Remote: Enjoy the convenience of working from home while setting a schedule that aligns with your lifestyle.
• Uncapped Earning Potential: Benefit from competitive pay with weekly compensation, commissions, and performance-based bonuses.
• Access to Warm Leads: Shift your focus to relationship-building rather than cold calling.
• Performance Incentives: Earn rewards and recognition for outstanding performance.
• Union Membership: Experience the stability and representation provided by a company with over 70 years of member satisfaction.
  
  

Employment Type: Full-Time