Client Services Associate

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Today's business environment is complex. Experian Decision Analytics turns challenging situations into decisions through three core areas of expertise — analytics, decisions, and identity & fraud. The combination of these products, along with our industry and business experience, helps us solve real-world problems for lenders, financial institutions, and other companies and institutions across the globe.

As a thought-leading organization, it is important that we communicate our vision to clients, employees, and a myriad of other partners so they understand where we are going and how we are advancing our big data and analytics capabilities across industries.

Do you genuinely like helping people? Do you have experience delivering exceptional customer service? If yes, we would like you on our team!

Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction.

A successful candidate will:

• Resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
• Provide product training to users to ensure our services are used most within our client environment.
• Manage the delivery and implementation of the Experian products and services.
• Conduct product demonstrations to client and potential clients.

Qualifications

• High School Diploma or Bachelor's degree in Business Administration or related fields
• 2-3 years Advanced customer service experience
• PC/internet skills

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.