Offer summary

Qualifications:

Fluency in Italian, spoken and written, Proficient in English, spoken and written, Previous customer support experience is a plus, Strong problem-solving skills, Customer-centric approach.

Key responsabilities:

Deliver high-quality support to customers

Manage inquiries via phone, email, live chat

Troubleshoot and resolve customer issues

Provide accurate product information

Document interactions for continuous improvement

Job description

Step into an exciting new chapter of your career with Patrique Mercier Recruitment PT! We are currently seeking Italian Speaking Customer Support Representatives for our vibrant roles in Greece, complete with a fully paid relocation package. This incredible opportunity allows you to leverage your language skills while experiencing the rich culture and stunning landscapes of Greece.

As an Italian Speaking Customer Support Representative, you will be the primary point of contact for our Italian-speaking customers, guiding them through their e-commerce journeys. Your responsibilities will include answering inquiries, resolving issues, and ensuring a seamless customer experience. If you are enthusiastic about customer service and eager to work in a fast-paced, multicultural environment, this is the perfect opportunity for you!

Responsibilities

Deliver high-quality customer support to Italian-speaking clients in the e-commerce sector.
Manage various customer inquiries through phone, email, and live chat.
Efficiently troubleshoot and resolve customer issues to ensure satisfaction.
Stay informed on product offerings and promotions to provide accurate information.
Document customer interactions thoroughly to support continuous improvement.
Collaborate with team members to maintain a culture of exceptional customer service.
Engage in ongoing training opportunities to enhance your professional skills.

Requirements

Fluency in Italian (both spoken and written) with excellent communication skills.
Proficient in English, both spoken and written, to communicate effectively with the team.
Previous experience in customer support or a related field is a plus.
Strong problem-solving skills and a customer-centric approach.
Ability to thrive in a fast-paced and diverse work environment.
A positive attitude with a strong desire to assist customers.
Willingness to relocate to Greece and embrace a new cultural adventure.

Benefits