Offer summary
Qualifications:
Bachelor’s degree is required, 6+ years in customer success or account management, 4+ years in a B2B SaaS environment, 3+ years managing renewals and upsells for Fortune 1000, Strong communication skills required.
Key responsabilities:
- Manage post-onboarding activities for customers
- Identify opportunities for product adoption and upselling
- Conduct Executive Business Reviews for progress assessment
- Develop customer relationships to enhance retention
- Collaborate with Product and Customer Support teams