Offer summary
Qualifications:
1-2 years experience in CSM or similar, Technical support role interfacing with customers, SaaS direct experience required, Proficiency with CSM tools like Salesforce, Fluent in English.Key responsabilities:
- Manage portfolio of premium customers
- Test and improve playbooks for customer success
- Engage proactively with clients to ensure high activity
- Ensure customers maintain high health scores
- Provide feedback to other teams and collaborate on retention projects