Help Desk Associate
JASCI is a privately held organization who develops software for the logistics market working with some of the largest companies in the world. JASCI is looking for a Help desk associate that can meet the needs of our fast-paced organization. Offering an exceptional work environment and exciting technology for the right candidate!
Jasci is a 100% virtual company.
Essential Responsibilities of the Help Desk Associate:
- Provides technical support to users by researching and answering questions, troubleshooting problems, and communicating issues and status to relevant project managers.
- Guides clients through corrective steps when able.
- Improves client communication by writing and maintaining documentation in ticketing systems.
- Improves system performance by monitoring, identifying problems and recommending changes.
- Identifies and escalates issues according to importance.
- Acts as initial liaison with a client and offers top notch communication to resolve issues.
Requirements
Skills:
- Excellent communications skills in English and preferably one additional language
- Experience utilizing ticketing system.
- 3+ years’ experience as a Help Desk associate in a software company
- Warehouse Management experience is a plus.
- Ability to work independently with little daily instruction.
Education and Experience:
BS in Computer Science or related degree is a plus but not required.
Benefits
Great Benefits package and competitive salary
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