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Remote - Control4 Technical Support

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
United States

Offer summary

Qualifications:

High School diploma or equivalent, 1 Year Customer Service Experience, Technical aptitude and troubleshooting ability, Interest in IoT and Smart Home products, Experience with Microsoft Office Products.

Key responsabilities:

  • Answer dealer technical inquiries via phone, chat, and email
  • Support customers by providing Control4 product assistance
  • Participate in collaboration with the product development team
  • Create knowledge base articles for tech support
  • Conduct product Beta testing and offer feedback
Snap One logo
Snap One XLarge https://snapone.com/
1001 - 5000 Employees
About Snap One
Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores.
See more Snap One offers

Job description

Description

 

Position Description 

Reporting to a Technical Support Supervisor, the Control4 Technical Support Specialist will be responsible for answering dealer technical inquiries through phone, chat and email communication specific to the Control4 product line.  The candidate must be comfortable working in a fast-paced, highly technical environment that is goal oriented and emphasizes accountability for delivering results. The Control4 Technical Support Specialist will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter. 

  

Specific Responsibilities 

  • Serve as contributing member of a high-performing technical support team by supplying our customers Control4 product support via phone, email and chat
  • Listen attentively to customer needs and concerns
  • Participate in collaborations with the product development team in conducting sample reviews, testing reports, drawings, documentation review and manual reviews
  • Participate in monitoring and answering dealer inquiries through a technical forum
  • Create knowledge base articles for our tech support knowledge base
  • Participate in product Beta testing and provide feedback
  • Ability to learn home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.

  

Required Qualifications 

  • High School diploma or equivalent
  • 1 Year Customer Service Experience
  • Ability to show technical aptitude and troubleshooting
  • Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)
  • Experience with Microsoft Office Products

  

Preferred Qualifications 

  • Advanced Degree
  • Professional experience installing and/or troubleshooting Control4 products or services
  • Experience with SAP or Salesforce
  • Previous call center experience
  • Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Networking BasicsSalesforceCall Center ExperienceControl4Higher EducationSAP CO

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Technical Acumen
  • Multitasking
  • Customer Service
  • Detail Oriented
  • Troubleshooting (Problem Solving)
  • Microsoft Office
Are you interested?

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