IT Specialist

AACOM (American Association of Colleges of Osteopathic Medicine) is seeking a full-time Information Technology (IT) Specialist to provide comprehensive technical support to AACOM staff. The IT Specialist will ensure the smooth operation and security of our IT systems, troubleshoot issues, optimize performance, and implement emerging technologies to support AACOM’s mission. 

If you are someone who is: 

• Skilled at providing technical support and troubleshooting, 
• Passionate about implementing solutions that enhance organizational processes, 
• Proficient in managing cloud service providers, Office 365, and local area networks (LAN), with basic knowledge of programming languages, 
• Experienced in IT support and network administration, 
• Ready to support a mission-driven organization, 

This may be what you’re looking for! 

This position is a hybrid remote opportunity within the DMV area, potentially requiring a few in-office days each month.   

ABOUT AACOM 

Founded in 1898, the American Association of Colleges of Osteopathic Medicine (AACOM) is the leading voice for the education and training of physicians who practice osteopathic medicine in settings across the medical spectrum—from primary care to the full range of medical specialties. We support our member colleges of osteopathic medicine in their efforts to attract and train individuals who are fueled by a desire to make a difference in our healthcare system by treating the whole person and building a future emphasizing health and wellness for all people. Today, more than 36,000 future physicians—25 percent of all U.S. medical students—are being educated at one of our 41 accredited colleges of osteopathic medicine, encompassing 66 teaching locations in 35 states. To learn more about AACOM, please visit our website, aacom.org. 

WHAT YOU'LL DO 

In this role, the IT Specialist will be responsible for providing technical support and troubleshooting assistance to staff for computer-related issues. You will assess, maintain, and enhance the functionality and efficiency of IT systems, ensuring they meet the organization’s needs. A critical aspect of the position includes implementing and monitoring security measures to safeguard organizational data and information. Additionally, you will be expected to install, configure, and update hardware and software as required. You will also forecast and report on costs associated with updating or replacing IT systems and software. Staying updated on emerging technologies and evaluating their potential for improving organizational processes is another key function. The IT Specialist will conduct staff training sessions on the effective use of IT systems and tools and will develop and maintain user-friendly documentation and guides for staff. You will also support the Application Analyst in managing AACOM’s Association Management System (AMS). Finally, the IT Specialist may be asked to perform other related duties as assigned. 

WHO WE NEED 

Our ideal team member will have the following: 

• Bachelor’s degree or equivalent experience in computer science, information technology, or a related technical field. 
• Strong understanding of modern operating systems and cloud service providers. 
• Proficiency in Office 365. 
• Experience with setting up and managing local area networks (LAN). 
• Basic proficiency in at least one programming language. 
• Strong problem-solving and analytical skills. 
• High attention to detail and accuracy in technical tasks. 
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively. 
• Ability to work independently with minimal supervision. 
• Efficient troubleshooting and issue resolution skills. 
• Strong verbal and written communication skills, including active listening. 
• Exceptional interpersonal and customer service skills, fostering positive relationships with staff. 
• Minium of 2 years’ experience in IT support preferred 
• 1 year of experience in network administration or management preferred  
• Hands-on experience with two or more of the following preferred: 
  • Office 365 
  • WordPress 
  • Microsoft Dynamics 
  • Association Management Systems 
  • Video conferencing tools (e.g., WebEx, Zoom, Teams) 
  • VoIP systems 
• Relevant certifications preferred in one or more areas such as: 
  • CompTIA A+ 
  • Network administration (e.g., CompTIA Network+, Cisco CCNA) 
  • Cloud services (e.g., AWS Cloud Practitioner, CompTIA Cloud+, Microsoft Azure Fundamentals) 

WHAT WE DO FOR YOU

• Annual bonus eligibility
• Retirement benefits with a 10% employer contribution
• Medical, dental, and vision insurance
• Company-provided life insurance, short-term disability, and long-term disability
• Flexible spending accounts and/or health savings accounts
• 12 annual company paid holidays
• Vacation & sick time benefits
• And more!

COMPENSATION AND BENEFITS

This is a full-time position with health, dental, vacation and 403(b) benefits. The hourly rate for this position is $34 to $36 per hour.

ADDITIONAL INFORMATION

AACOM values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know.

For consideration, interested candidates should submit a cover letter and resume when applying. Your cover letter should address your experience, qualifications and why you are interested in joining the AACOM team.