Service Delivery Coordinator

Overview

We are looking for an experienced Service Delivery Coordinator to support, manage, track and coordinate the delivery of new and existing Penetration Testing contracts. You will work directly with customers (by phone and email) and our internal teams (Sales, Customer Success, Finance, Legal and Penetration Testing) to arrange the delivery of work.

Responsibilities

• Optimise the resourcing schedule to meet business targets using resource scheduling tools.
• Continuously improve the cost-effectiveness of schedules to minimise resource costs and maximise efficiency.
• Ensure learnings are shared to optimise schedules on an ongoing basis.
• Schedule a mix of job types using our CRM and your own best practice.
• Liaise with customers via phone, email and MS Teams as appropriate.
• Ensure projects are delivered to deadlines and requirements.
• Attend and/or facilitate meetings where agreed and present on progress, ensuring that all actions are logged and followed up as required.
• Engage with customers to discuss and agree on the delivery of their outstanding penetration testing projects.
• Escalate contracts to finance and/or legal where we’re unable to reach a solution and track the progress of these escalations.
• Keep an accurate record of all contracts under your management via monday.com.
• Perform any other appropriate job duties in line with the associated skill and experience of the post holder

Skills and experience required

• Previous experience working in a technical environment is essential.
• Previous customer service experience is essential (ideally in a B2B environment).
• Experience managing and scheduling multiple projects simultaneously is essential.
• Data entry experience would be beneficial.
• Previous experience using Monday.com is desirable.
• Previous experience working in a sales administration role is desirable.
• Strong Microsoft Office skills.

Personal Attributes

• Ability to remain calm under pressure and meet deadlines.
• Strong organisational skills with high attention to detail.
• Ability to prioritise and handle multiple tasks at any given time.
• Proactive and enthusiastic with a can-do attitude.
• Excellent verbal and written communication skills.
• Good commercial acumen.
• Ability to work on own initiative as well as being a team player.

Benefits

• 25 days annual holiday;
• An additional day’s annual holiday for your birthday;
• Company Pension (UK)/Provident Fund (India)/401k (US) contribution;
• Subsidized gym membership;
• Perkbox employee benefits platform;
• Frequent team events;
• Relaxed working environment;
• Private Healthcare (individual cover only);
• Learning Allowance Benefit – a reimbursable benefit of £100 per annum (or equivalent) for you to spend towards your personal career development;
• Flexible working policy.

Company Overview

Bulletproof is a trusted provider of innovative cyber security and people-powered solutions. Our cyber security services are the best way to stay ahead of the hackers, take control of infrastructure and protect business-critical data.

With our own in-house UK Security Operations Centre (SOC) and years of industry experience, we help to protect our customers from current and emerging security threats. We provide a full spectrum of cyber security services including CREST-certified penetration testing, 24/7 threat monitoring, compliance support and security training to help organisations protect against today’s evolving threat landscape.

Please note that as part of the recruitment process a criminal records check will be carried out by an authorised third party.

Strictly No Recruitment Agencies; any submission of resumes without prior request / engagement from Bulletproof Cyber Security will not be deemed as an introduction and therefore will not warrant an introduction fee.