Offer summary
Qualifications:
C1+ Level English, 3+ years in SaaS support, 1+ year servicing USA SaaS clients, Technical debugging experience, Familiarity with Intercom and CRM.Key responsabilities:
- Guide users through product features
- Troubleshoot technical issues and bugs
- File bug reports and communicate updates
- Create and maintain Knowledge Base resources
- Conduct onboarding and check-ins with clients