Offer summary
Qualifications:
3-5 years of experience in IT support, Experience with applications like Primavera and Autodesk, Knowledge of Windows Server 2016/2019, Experience with installation and configuration, Ability to work in Eastern Time.
Key responsabilities:
- Provide technical customer support via calls, chat, and email
- Troubleshoot software/hardware challenges for customers
- Document all actions taken and create knowledge base articles
- Collaborate with internal staff and vendors for issue resolution
- Mentor junior staff and ensure quality service