Offer summary
Qualifications:
Proven experience in Technical Support, Minimum 3 years supporting applications, BSc in IT or Computer Science, Experience in customer-oriented roles, Knowledge of SQL, Windows/Linux/Mac OS.Key responsabilities:
- Provide tier two application support
- Own and resolve customer issues
- Collaborate with teams to fix bugs
- Participate in on-call coverage for emergencies
- Monitor performance metrics and document technical issues