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Customer service key account manager

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Poland, Romania, Slovakia, Croatia

Offer summary

Qualifications:

Minimum 3 years customer service experience, Experience with international parcel carriers, Typing speed of at least 40 wpm, Fluent in English, written and verbal.

Key responsabilities:

Proactively manage our biggest business customers
Build lasting customer relationships
Solve problems and multitask in a demanding environment
Exceed customer expectations through excellent service

Expo https://expo.dev/

11 - 50 Employees

See more Expo offers

Job description

Your missions

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts.

Job description

We’re seeking experienced customer service agents to join our priority customer team, a dedicated team that’s responsible for proactively managing our biggest business customers. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment, that forces you to multitask.

As the first line, face of our company and a key account manager, you should excel in communication and have the ability to build lasting customer relationships through transparent and engaging interactions. A commitment to going above and beyond to exceed customer expectations is essential.

Applicant criteria

A minimum of 3 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.

A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.

Excellent communication skills, both written and verbal.

Critical thinking and problem solving skills.

A minimum typing speed of 40 wpm.

Good levels of diplomacy, when dealing with customer queries and complaints.

Fluent English, both written and verbal

The detail

8:30am to 5pm Mon-Fri (GMT).

20 days holiday per year + your birthday off.

You work as a contractor and are responsible for your own tax.