Offer summary
Qualifications:
Bachelor’s degree in related field, 3-5 years experience in quality control management, Quality management certifications preferred, Proficiency in customer service software, Attention to detail and problem resolution skills.
Key responsabilities:
- Develop and maintain quality standards for customer interactions
- Conduct audits to ensure compliance and identify improvement areas
- Design and deliver training programs for service improvement
- Implement process improvements with Customer Service Manager
- Monitor performance metrics and provide reporting on service quality