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German Travel Representative for booking.com

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece, Belgium

Offer summary

Qualifications:

Native level of German (oral and written), Excellent command of the English language, Experience in customer service preferred, Computer literacy, Resume in English required.

Key responsabilities:

  • Receive and process incoming calls, emails, and social media requests
  • Ensure quality of service to customers and handle inquiries and complaints professionally
  • Develop recommendations for improving Customer Service procedures
  • Be first contact for accommodation partners to resolve inquiries
  • Report technical issues and customer complaints

Speakit logo
Speakit Startup https://speakitjobs.com/
11 - 50 Employees
About Speakit
Speakit is a recruitment and staffing agency with users, clients & team members from all over Europe and we’re here to help reach your dream job. We believe that every new cooperation is another flash of eureka! To understand the new, we want to grow old with you; to discover the far untouched places, we are willing to stay close to you; we dream of speaking it, learning it and looking for it together! We all are what we look for, We’re looking for you.
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Job description


At SpeakIt we are searching for German speakers to work as Travel Representatives for one of the leading tourism platforms worldwide! The company is focusing on leisure, travel and tourism and it owns several travel agencies, hotels, cruises and retail shops.

Looking to build your career in the travel industry?

Seize this opportunity and kick-start your career today!

Responsibilities

  • Receive and process incoming calls, emails and social media requests
  • Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner
  • Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole
  • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries
  • Report technical issues, customers’ complaints and other problems

Requirements

  • Native level of German (oral and written)
  • Excellent command of the English language
  • Experience in the customer service sector will be consider as a plus
  • Computer literacy
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
  • Ability to manage change and work under pressure
  • EU Passport

Benefits

  • Competitive monthly salary
  • 2 extra salaries per year
  • Monthly performance bonuses
  • Remote work all over Greece
  • Health package
  • Equipment provided
  • The chance to work in a highly paced environment and grow professional

Only CVs in English will be reviewed.

Find all our available jobs here.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Change ManagementLinguistics

Other Skills

  • Multitasking
  • Computer Literacy
  • Verbal Communication Skills
  • Calmness Under Pressure
  • Customer Service
Are you interested?

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