Offer summary
Qualifications:
1-2 years customer service experience, Strong computer skills in MS Outlook, Word, Excel, Experience with monitored calls and performance metrics, Interpersonal skills to build relationships, Detail-oriented with strong organizational abilities.
Key responsabilities:
- Answer inbound calls and process orders
- Collaborate with departments for customer solutions
- Resolve billing and order inquiries promptly
- Maintain records and perform administrative duties
- Ensure customer satisfaction leads to retention