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Support Specialist L2

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

Good command of English (B2 level), Proficient in SQL, PowerBI, Azure Stack, Knowledge in Pyspark and Kubernetes is a plus, Availability to work in shifts and rotate holidays.

Key responsabilities:

  • Provide advanced technical support for L2 issues
  • Manage incident, request, problem, change, configuration, and access management
  • Conduct troubleshooting for user-raised problems
  • Monitor pipelines and ensure data accuracy
  • Communicate with clients for requirements and recommendations
Lingaro logo
Lingaro Large https://lingarogroup.com/
1001 - 5000 Employees
HQ: Warsaw
About Lingaro
Lingaro Group is the end-to-end data services partner to global brands and enterprises. Our industry-recognized capabilities and expertise: • Supply chain analytics • Commercial analytics • Digital commerce • Sustainability analytics • ALCHEMY. creative agency • Data strategy consulting • AI and machine learning • Data platforms • Data visualization • Data governance We are award-winning and globally recognized. - Lingaro is recognized as a ‘Strong Performer’ in the 2022 Gartner® Peer Insights™ “Voice of the Customer” report in data and analytics. - We earned the Great Place to Work® certification in Lingaro Poland in 2023 and in Lingaro Philippines in 2022 and 2023, reflecting our people's trust in our core values. - Lingaro Group has been recognized as a Star Performer in Everest Group’s 2024 Analytics and AI Services Specialists PEAK Matrix® Assessment and a “Major Contender” by the Everest Group on its 2022 Analytics and AI Services Specialists PEAK Matrix® Assessment. - Lingaro Philippines won the Asian Technology Excellence Award for a pioneering sales intelligence solution that helped a manufacturing company make faster and smarter business decisions, automate many of its business processes, and improve its sales and marketing performance. - Lingaro was named Microsoft Poland’s Azure Partner of the Year in 2018 for our outstanding innovations and technology solutions.
See more Lingaro offers

Job description

Role: Support Specialist L2

Location : India


About Lingaro:

Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.

Since 2008, Lingaro has been recognized by clients and global research and advisory firms for innovation, technology excellence, and the consistent delivery of highest-quality data services. Our commitment to data excellence has created an environment that attracts the brightest global data talent to our team.


Role Description:


A Support Specialist (L2) is a more experienced technical support role that provides advanced technical support to end-users. They are responsible for handling more complex technical issues that cannot be resolved by the L1 team and required in-depth ticket investigation and analysis. The role requires strong technical knowledge, problem-solving skills, and business and technical understanding.


Website:

https://lingarogroup.com/


Duties Description:

Incident and Request Management, Problem Management, Change Management, Configuration, and Access Management

End-to-End Support.

SIP Development.

Monitoring Pipelines.

Checking the correctness of data downloading, etc.

Troubleshooting user-raised issues as consulted or escalated.

May be assigned tasks to participate in development or deployment of new features or enhancements to production.

Needs concentration on back-end technologies since tasks are heavy on both monitoring and investigating issues.

Direct contact with clients to gather requirements, present recommendations, and deliverables.


Requirements:


  1. Good command of English – both spoken and written skills on at least B2 level.
  2. Must Have Skills: SQL, PowerBI, Azure Stack ( Databricks)
  3. Nice to have: Pyspark, Kubernetes, Ops background
  4. Should be open to work in shifts (ASIA, NALA or EMEA)
  5. Willing to work on holidays and on a weekend rotating basis, as necessary.


If you believe you are a good fit for the position, please apply on the link given below.


Application Link

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Management Consulting
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Azure Cloud ServicesBackground TaskKubernetesIncident ManagementChange ManagementService Request ManagementConfiguration ManagementTechnical SupportPySparkSQL (Programming Language)Power BIPrivileged Access Management

Other Skills

  • Problem Solving
  • Verbal Communication Skills
Are you interested?

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