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Remote - Vendor Coordinator

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High school diploma or equivalent, 2+ years of vendor management or customer service experience preferred, General knowledge of the Title Industry.

Key responsabilities:

Cultivate positive relationships with vendors
Monitor queues for prompt order handling
Communicate with clients regarding fees and delays
Document all vendor communications
Track vendor performance issues

Fidelity National Financial Financial Services XLarge https://www.fnf.com/

10001 Employees

See more Fidelity National Financial offers

Job description

Your missions

Overview:

TitleWave Real Estate Solutions, a Division of the FNF Family of Companies is looking for a Vendor Coordinator who will be responsible for cultivating a positive working relationship with our vendors to ensure prompt and effective communication regarding fees, status, and clarification to our clients and other TitleWave team members.

FNF is a publicly-traded, FORTUNE 500® company and a leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF is also the nation’s largest title insurance company through its five national title insurance underwriters - Alamo Title, Chicago Title, Commonwealth Land Title, Fidelity National Title and National Title Insurance of New York – that collectively issue more title insurance policies than any other title company in the United States.

Duties:

• Daily status requests on open search orders.
• Monitoring state specific queues/departments to ensure new orders and requests for clarification are handled promptly.
• Monitoring reports in a ticketing system, addressing and following-up on requests from vendors and other TitleWave team members.
• Communicating with clients, customer service, and other TitleWave team members regarding fees, delays, and requests for clarification.
• Documenting all communication with vendors, clients, and TitleWave team members.
• Tracking any problems related to vendor performance.
• Answering incoming calls.
• Maintaining compliance with company policies and good housekeeping practices.
• Other duties as assigned.

Education:

High school diploma or equivalent.

Experience:

• 2+ years of vendor management or customer service experience preferred.
• General knowledge of the Title Industry.

Additional Information:

REQUIREMENTS:

• Must be detail-oriented, able to multi-task, and possess excellent written and verbal communication skills.
• Demonstrates effective people skills & sensitivities.
• Must be a team-player who can also work independently.
• Strong analytical, problem-solving, and time management skills.
• Flexible; able to adapt & pivot in a fluid environment.
• Familiar with Industry concepts, practices, and procedures and associated risks and liabilities.
• Proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.