Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or a related field., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Act as the first point of contact for customers via phone, email, and chat.
- Address inquiries and feedback with empathy and efficiency.
- Troubleshoot technical issues and guide customers on product functionalities.
- Process orders, returns, and refunds according to company policies.
- Maintain accurate records in the CRM system and collaborate with cross-functional teams.