GCPay Account Services Manager

Position Overview

Our Account Services Managers are passionate and proactive in helping GCPay clients.  Account Services Managers oversee their portfolio of clients developing new business from our existing clients, actively seeking new sales opportunities, and assisting with client issues or complaints.  This position achieves those objectives through building long-term, mutually beneficial relationships with key client business executives and stakeholders.  The Account Services Manager also liaises with a cross functional internal team in conjunction with our clients to ensure GCPay delivers the best client experience and product solutions to meet our client’s needs. 

Responsibilities

• Develop strong relationships with clients acting as their trusted advisor and advocate of their needs in collaboration with our internal teams

• Ensure high levels of client satisfaction managing a portfolio of existing and newly implemented clients by providing quality, timely integrations and/or issue resolutions

• Leverage the strong, trusted relationships built with your clients using GCPay to generate referrals and meetings for new business

• Champion GCPay’s feature services to clients including ACH, remote online notarization, etc. to boost utilization

• Monitor and analyze product use to increase client’s continued adoption as well as further usage among GCPay’s client base

• Update company CRM (HubSpot) recording and providing updated client account information to increase client knowledge and new sales opportunity information

• Meeting attendance and administration, as required

• Coordinating with Finance team to rectify client billing issues or concerns

• Travel to various high value accounts (expected travel < 25%), as needed

• Other tasks as assigned

Minimum Qualifications

• 4 to 7 years of account management experience in software account management

• Existing experience using or ability to quickly understand GCPay platform

• Construction Account Management experience preferred but not required

• Exceptional client focus

• Proficiency in appropriately applying a variety of persuasive or negotiation styles

• Ability to excel in a dynamic, fast-moving environment, and improvise with minimum supervision

• Highly developed problem-solving abilities

• Capable of collaborating with a team to achieve business goals and maintain personal goal progress

• Excellent time management and organizational skills

• Adept at effectively prioritizing competing demands

• Expertise in written and verbal communication

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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