Offer summary
Qualifications:
Extensive experience in IT support team leadership, Comprehensive knowledge of Office IT architectures, Experience with IAM architectures and systems, ITIL 4 certification beyond Foundation Level, Project management experience with agile teams.
Key responsabilities:
- Plan and monitor first-level support processes
- Enhance customer satisfaction with supported units
- Manage VIP support and support coordinators
- Develop and train the support team
- Organize knowledge management in cooperation with IT departments