Job description

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in a range of industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure that we match the best candidates with the right employers, helping individuals find their dream jobs abroad. We are currently seeking a dedicated Customer Service Agent who is a native Czech speaker for an exciting opportunity in Greece. This role not only offers a chance to work in a dynamic and growing industry but also includes free relocation to Greece, providing a unique experience for those looking to immerse themselves in a different culture while pursuing their career goals. If you have a passion for helping others and enjoy the challenges of providing excellent customer service, we would love to hear from you and help you take this exciting step in your professional journey.

Responsibilities

Assist customers in Czech with inquiries via phone, email, and live chat.
Resolve customer complaints and issues in a timely and efficient manner.
Provide accurate product and service information to customers.
Document customer interactions and transactions in the system.
Follow up with customers to ensure their issues have been resolved and they are satisfied.
Identify opportunities for upselling additional services to customers.
Collaborate with team members and management to enhance customer experience.

Requirements

Native Czech speaker with excellent written and verbal communication skills.
Fluency in English; additional language skills are a plus.
Proven experience in a customer service role, preferably in a related field.
Strong problem-solving skills and the ability to think critically under pressure.
Ability to work collaboratively in a team environment.
Familiarity with customer service software and tools.
Willingness to relocate to Greece and adapt to a new culture.

Benefits