Specialist, Implementation

About the Role

An Onboarding Manager welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra.

Your Area of Focus

• Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period*
• Embrace a sense of ownership over the customer’s experience and success in their first days
• Deliver world-class customer service; create engaging and energetic momentum with customers
• Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls
• Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc
• Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased
• Identify potential areas of risk if expectations are not aligned, escalate accordingly
• Guide customers through relevant self-paced and instructor-led training sessions; provide hands-on training where appropriate
• Ensure customers are fully setup and adoption of applicable product features is completed before onboarding graduation 
• Effectively collaborate internally to leverage resources to ensure each customer’s success
• Demonstrate exceptional problem solving and ability to navigate customer concerns 
• Be a product expert and clearly communicate the value of the Tebra product to address all customer needs

Your Professional Qualifications

• 1-2 years of customer facing experience leading or supporting implementations of software solutions
• Experience specifically in SaaS environments in a project coordinator or customer success role a plus
• Minimum English level B2+ CEFR oral and written
• Strong analytical skills, project management or project coordinator background
• Excellent communication skills
• Good negotiation, conflict resolution and influencing skills
• Strong multi-tasking, results oriented skills
• Ability to work in a fast-paced environment
• Must be fluent in English

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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