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Customer Care Specialist (Dutch)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Bosnia and Herzegovina

Offer summary

Qualifications:

Fluency in Dutch (C1) and English (B2), Experience in Customer Support and technical support, Ability to work legally in Bosnia and Herzegovina, Skills in CRM system documentation, Computer literacy, especially with Microsoft Office.

Key responsabilities:

Provide customer assistance through voice, chat, and email.
Deliver exceptional customer experiences.
Document interactions in the CRM system.
Participate in internal team and department initiatives.

David Kennedy Recruitment Ltd. Human Resources, Staffing & Recruiting Startup https://www.davidkennedyrecruitment.com/

11 - 50 Employees

See more David Kennedy Recruitment Ltd. offers

Job description

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Bosnia and Herzegovina. The successful candidates would support customers of an e-commerce brand.

Position: Customer Care Specialist with Dutch

Location: Remote/work from home in Bosnia and Herzegovina

Employment type: full-time or part time.

DUTIES AND RESPONSIBILITIES:

Conduct technical-based customer assistance through voice, chat, and email in a timely manner
Provide an exceptional customer experience
Document each interaction in a dedicated CRM system
Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
Residing in Bosnia and Herzegovina and being able to take on a job legally without the company's support
Experience in Customer Support, and technical support, especially with a help desk or other IT functions
Ability to go through a background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Private health and life insurance
Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
Fully remote work in Bosnia and Herzegovina
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential