AI Voice Product Manager

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

Responsibilities

Job Summary

Be part of a team that creates exceptional customer value, generates long-term competitive advantage, and delivers year-after-year profitability for TNS and the Communications Division.  Are you interested in managing the full lifecycle of products and services.  As a TNS AI Voice Product Manager you will lead others to deliver true value based on customer backed approaches.  This role will focus on developing and managing our AI Voice driven products.   If you are a passionate Product Manager yearning to transform the customer experience, we are looking for you to join the TNS team.

Duties and Responsibilities

Strategy and Planning (35%)

• Deliver business value to drive sales, improve efficiency, and improve customer satisfaction

• Be the leader in delivering value, strategic vision and product roadmaps for your designated products and services

• Lead the end-to-end product lifecycle for voice and AI products, from ideation to launch and beyond

• Support business reviews and have the ability to present across all levels of the organization

• Drive the product lifecycle from market development to market decline

• Create product / business plans to determine product and service feasibility

• Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs

• Develops and executes strategic plans in support of key objectives derived from the Balanced Scorecard

• Drives business growth by applying domain expertise to provide thought leadership and translate vision into action

• Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the product

• Knowing your customers by having ongoing discussions, both face to face and team meetings, and documenting these discussions for strategic review

Operations (25%)

• Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmap

• Drives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product vision

• Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings

• Resolve issues within or across product teams that may impair teams form delivery of a quality product in order to meet strategic, financial, and technical goals

• Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs

• Works across legal teams to develop, review and execute customer and third party partner contracts

• When necessary, create Non-Disclosure Agreements based on specific needs

Interpersonal (20%)

• Accepting constructive feedback from other team members

• Actively listen to problem discussions and propose various solutions

• Actively listen to problem discussions and propose various solutions

• Work as a member of project team and make the necessary contributions for the role

Behavior (20%)

• Being on time, participative and showing a willingness to help other team members

• Partner with various Communication Division members to create products and services

• Ability to articulate complex issues both in written form and orally

• Ability to comprehend customer requirements and take these requirements to create an appropriate product plan

• Have excellent follow through, we honor our commitments

• Think outside the box to develop new products and services

Travel Requirements

- Typically requires overnight travel 10% to 15% of the time

Preferred Qualifications

• Proficient in developing and maintaining product and service lifecycles

• Proven experience as a Product Manager with a focus on voice and AI technologies

• Strong understanding of artificial intelligence, natural language processing, and voice recognition technologies

• Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes

• Proficient in utilizing deep market and industry knowledge to achieve strategic objectives

• For this role, we anticipate paying $165 - $185K. This role is eligible for variable pay, issued as a monetary bonus or in another form. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

• Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contract for strategic partnerships          

Preferred Experience and Education

• BS degree in Telecom or Business, MBA Preferred

• More than 10 years’ experience in Product Management domain

• Strong background in Mobile and Fixed telecom networks

• Background in SS7 & SIP call flows and interworking of the PSTN

• Understanding basic telecom infrastructure and design

• Understand Local Exchange Routing Guide

• Experience working with ILEC, CLEC and Wireless Customers

• Familiarity with voice assistants

Key Requirements

• 15+ years in the Communications industry, or other relevant industry experience

• Excellent written and communication skills

• Strong verbal communication skills and written presentation skills

• Strong experience with MS Office Suite (word, power point, excel & Visio)

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.