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Customer Support Specialist for voice and chat account

extra holidays

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Native Speaker in Filipino and English, Bachelor's degree, 2+ years experience, communication skills.

Key responsabilities:

Respond to customer inquiries via calls/chat
Troubleshoot technical issues, maintain records
Collaborate with support team for issue resolution

Creatunity LLC Marketing & Advertising TPE https://www.creatunity.com/

11 - 50 Employees

See more Creatunity LLC offers

Job description

🚀 Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

📞 Responding to inquiries and complaints from customers via voice calls and/or chat
🤝 Providing prompt, courteous, and professional service to all clients
🛠️ Troubleshooting technical issues and escalating complex problems to the appropriate department
🗃️ Maintaining accurate records of all client interactions and transactions
🤝 Collaborating with the customer support team to ensure timely and efficient issue resolution
💡 Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

🌐 Native Speaker level proficiency in Filipino and English

🎓 Bachelor's degree in a related field (e.g. business, marketing, communication)

📅 2+ years of experience in a customer support role

📝 Excellent communication skills, both written and verbal

⚡ Ability to work under pressure in a fast-paced environment

🔍 Strong problem-solving skills and attention to detail

💻 Experience using customer support software (e.g. Gorgias, etc.)

Benefits

📄 Independent Contractor Agreement

💰 Quarterly Performance Bonus

💸 Monthly Performance Bonus