TikTok Shop Account Manager

adQuadrant helps DTC (direct-to-consumer) brands dream bigger. We are a trusted advisor that provides holistic, strategic omni-channel digital marketing solutions by partnering our clients to solve the biggest challenges in terms of customer acquisition and growth. Our efforts produce tangible results backed by measurable data. We have the strategic capabilities, quantitative chops, deep creative understanding, and world-class talent with the best tools to drive revenue and profits. We are not simply a vendor checking boxes — our seasoned team serves as an extension of the companies we work with, leading strategy and execution. Our goal is to be the go-to marketing consultants for solving the biggest challenges.

adQuadrant is proud to be one of the few dual-badged agencies in the U.S., recognized as both a TikTok Marketing Partner and a TikTok Shops Partner. We operate fully remotely, giving our team the flexibility to work from anywhere in the country. This is a full-time role.

adQuadrant is seeking a TikTok Shop Account Manager who will be responsible for overseeing and optimizing our clients’ presence and sales performance on TikTok Shops. This role requires a hunger to learn e-commerce and more importantly, how to utilize TikTok’s Seller Center. You will also work with a team that will help recruit TikTok affiliates/creators who will in turn promote our client's products on the platform. You will be responsible for onboarding clients, helping them navigate shop policies, monitoring their orders, optimizing their products, and protecting their shop health.

Requirements

Responsibilities:

• TikTok Shop Management: Effectively manage the TikTok Shop within TikTok Seller Center, ensuring accurate and engaging product listings that align with the brand's image and standards.
• Sales and Performance Optimization: Develop and execute strategies to boost sales, enhance product visibility.
• Product Management: Oversee product listings, customer inquiries, pricing strategies, and inventory management to ensure product availability and prevent stock-related issues.
• Customer Relations: engage with customers promptly and effectively to address their feedback and concerns, while working to improve customer satisfaction.
• Analytical Insights: Utilize TikTok's analytics tools to track performance metrics, identify trends, and generate actionable insights to optimize product listings and marketing strategies.
• Compliance and Policies: Stay updated with TikTok's policies and guidelines, ensuring all activities and listings adhere to their terms and conditions.

Qualifications:

• A passion to learn and develop.
• Prior experience optimizing Amazon storefronts and/or managing is a plus.
• Understanding of how TikTok works. If you have experience posting your own content that is a plus.
• Possesses strong communication and negotiation abilities, a creative mindset, and strong project management skills
• Ability to effectively manage your time and responsibilities across multiple client shops and affiliate programs
• A degree in Marketing, Communications, or a related field at the Bachelor's level is preferred

Benefits

Our people come first. No jerks. No egos. Just people who like to work hard and enjoy winning as a team. 

• Excellent Health Benefits (health, dental, vision, and life insurance)
• 401K + Match
• Time Off – Unlimited PTO, Paid Sick Leave, Paid Company Holidays, End of Year Flex Week (December 24 – January 1)
• $300/ year to equip your work space with new equipment
• $30/ month for home internet
• An extremely supportive and fun company culture

Work Environment Requirements: 

• Remote-first company with the option to work from offices in Irvine, California.
• Ability to work from anywhere in the US.
• Virtual collaboration through meetings and Slack.
• Use of a laptop (Mac), computer software, and office productivity tools.
• Reliable internet access and a professional background.
• Reasonable accommodations available for qualified individuals with disabilities.

Compensation: $50,000 - $75,000 (USD)

Location-Based Pay:

• Compensation is based on the candidate’s location within the United States.

Note: The final compensation package will be determined based on the candidate's experience, skills, and overall fit for the role.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.