Offer summary
Qualifications:
Excellent monitoring/troubleshooting skills, Working knowledge of Windows and Linux OS, Understanding of ticket tracking systems, Good level of English – B2 or higher, Familiarity with New Relic or similar tools.Key responsabilities:
- Proactively monitor networks, applications, services
- Resolve alerts/alarms following standard procedures
- Track issues in a ticketing system
- Escalate alerts/issues to Support team
- Work with monitoring tools like Splunk and Grafana