Job description

About the role;

The NAV/Business Central Consultant role is a customer facing role, responsible for covering all aspects of scope, design and implementation of NAV/Business Central, performing full life cycle management of the client project. You will manage the onsite installation and configuration of Microsoft Dynamics NAV or 365 Business Central and its associated modules for customers.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.

Here’s why;

Our open and honest culture where feedback is taken on-board and acted upon
The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
Two paid CSR days per annum that you can use towards giving something back
Our charity fundraising - TSG have raised over £20,000 in the last 2 years
Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
Flexible working policy
Relaxed dress policy
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

To attend business analysis meetings with customers to discuss existing systems and how to convert to NAV/BC products following the sale of the system
To scope, requirements gather and design solutions
Deliver a strong skill in additional modules eg, finance, Manufacturing, warehousing, fashion, retail or furniture
To carry out the installation and configuration of Microsoft Dynamics NAV/BC products on the customers’ servers and workstation computers
Working with other approved products from TSG stack
To prepare and present classroom and onsite training to new and existing customers for Microsoft Dynamics NAV/BC & additional approved Stack products
Quality Control testing on development
Create project documents where required, to perform and guide through UAT
To carry out project management and documentation of the NAV product installation timescales, milestones and procedures
To scope and document changes required for the customisation of Microsoft Dynamics NAV/BC where appropriate to meet customers’ requirements, for our Developers to deliver
To carry out onsite visits to complete projects and support existing customers when necessary
Work with BI reporting tools
Travel and potential overnight stays may be required to fulfil the customers’ needs and the role.
To work with other Applications Consultants and Developers in driving success through the entire organisation.
To work with the Client Success Managers regarding customer issues
Work with Support Team Leaders to ensure sufficient quantity and quality of post project documentation is received and reviewed to achieve best possible customer experience
Work with R&D on any development cases and around our own vertical markets