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Customer Support Trainer (Poland/remote)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

Experience in training or coaching, Strong communication skills, Ability to track performance and adjust training, Experience with process documentation.

Key responsabilities:

Develop and deliver training programs
Collaborate with stakeholders on training needs
Monitor and assess training effectiveness
Maintain training materials for consistency
Provide ongoing coaching and development

ZEN.COM Financial Services SME https://www.zen.com/

51 - 200 Employees

See more ZEN.COM offers

Job description

We are looking for an experienced Trainer to join our Support Department. This role will focus on developing and delivering training programs that improve the performance of our support teams. Working closely with the Support Manager, Team Leaders, and Quality Assurance, you’ll ensure our agents are well-prepared to provide top-tier customer service.

Key Responsibilities

Develop and Deliver Training: Create and run training sessions for new hires and existing support staff to enhance skills and performance.
Collaborate with Stakeholders: Work with the Support Manager, Team Leaders, and QA to identify training needs and ensure alignment with business goals.
Continuous Improvement: Monitor and assess training effectiveness, making data-driven adjustments to improve outcomes.
Process Documentation: Maintain up-to-date training materials and ensure consistency across all support functions.
Support Ongoing Development: Provide ongoing coaching and learning opportunities to keep the team current with best practices.

Qualifications

Experience in training or coaching, ideally in a customer support environment.
Strong communication and collaboration skills.
Ability to track performance and adjust training based on feedback and metrics.
Experience with process documentation is a plus.

What We Offer

An opportunity to advance your career within our company, moving from a support agent to a managerial role focused on process optimization and product collaboration.
A chance to make a significant impact on customer satisfaction, product improvement, and operational efficiency through your contributions.
A supportive, collaborative work environment that values your development and success.

Join us to help drive excellence in customer support through effective training and team development!