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Customer Care Representative

extra holidays
Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

2–4 years sales experience, Associate/Bachelor Degree or equivalent work experience.

Key responsabilities:

  • Receive inbound calls pre-service, service, and post-service
  • Conduct outbound call follow-ups and communicate with data recovery engineers
DriveSavers Data Recovery logo
DriveSavers Data Recovery Information Technology & Services SME https://www.drivesaversdatarecovery.com/
51 - 200 Employees
About DriveSavers Data Recovery
DriveSavers Data Recovery provides certified secure data recovery services to corporations, government organizations, businesses, and consumers. DriveSavers engineers are experts at recovering data from firmware and physical failures, software corruption, solid-state drive (SSD) technology, smartphones, and mobile devices, and encrypted devices. Our engineers are trained and certified in encryption technologies and operate a Certified ISO Class 5 Cleanroom.DriveSavers Data Recovery successfully recovers over seven million files (5400GB) of lost data every day and is authorized by all the major data storage device manufacturers. Data may be rescued from any operating system and all types of storage devices – from legacy to state-of-the-art.All of the company’s services meet security protocols for financial, legal, corporate, and healthcare industries and posts proof of its SOC 2 Type II audit report and HIPAA data security and privacy compliance. DriveSavers Data Recovery adheres to US Government security protocols, the Gramm-Leach-Bliley Act Data Security Rule (GLBA), the Data-At-Rest mandate (DAR), and the Sarbanes-Oxley Act (SOX).Data storage device manufacturers, backup storage system manufacturers, and cloud service providers routinely rely on DriveSavers to recover and restore lost data. Other satisfied customers include: Bank of America, Google, Lucasfilm, NASA, Harvard University, St. Jude Children’s Research Hospital, U.S. Army, and Sandia National Laboratories.
See more DriveSavers Data Recovery offers

Job description

Customer Care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices. 

We’re looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you’re helping people restore memories they thought may have been lost forever. 

Experience and Education
 2–4 years sales experience,  Associate/Bachelor Degree or equivalent work experience

Required Skills and Experience

  • Excellent interpersonal, organizational, and communication skills
  • Great customer service skills 
  • Strong attention to detail
  • Able to work independently as well as part of a team
  • Able to analyze and evaluate customer needs
  • Able to prioritize and meet deadlines in a fast-paced environment
  • Must have passion for staying ahead of current and future technologies

Job Duties Include

  • Receiving inbound calls pre-service, service, and post-service
  • Outbound call follow-up
  • Working directly with data recovery engineers to report engineers’ findings
  • Answering questions about the technical process of data recovery and associated pricing

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

  • 100% remote/telecommute 
  • Ongoing Training
  • Events and Celebrations
  • Friendly Workspace
  • Green Business


From Employees on Glassdoor

  • Fun work environment, rewarding knowing that we get irreplaceable data back for customers. 
  • Amazing work environment. Excellent incentives that encourage us all.
  • Friendly, inviting, and supportive work environment.
  • Great training, room for growth.
  • Engaging and manageable workload.
  • Each day brings new challenges with new and older technology.
  • Snacks and beverages are stocked regularly.
  • You feel valued as an employee. Comfortable work environment and strong incentives.
  • Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace. 
  • It’s been great to work as an individual to make a difference to customers and work next to others with that same goal. 
  • Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Sales DevelopmentData Recovery

Other Skills

  • Time Management
  • Organizational Skills
  • Adaptability
  • Customer Service
  • Detail Oriented
  • Social Skills
  • Teamwork
  • Technical Acumen
  • Analytical Skills
  • Verbal Communication Skills
Are you interested?

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