Match score not available

Advertising Operations Specialist III

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years in a client support role, Experience communicating issues and resolutions, Experience with global teams, Strong problem-solving abilities, Attention to detail.

Key responsabilities:

Deliver advertising campaigns efficiently
Resolve user inquiries with empathy and accuracy
Collaborate to troubleshoot and lead resolution efforts
Investigate escalations and develop optimal solutions
Identify trends to improve workflows and partner experience

Crystal Equation Corporation https://www.crystalequation.com

201 - 500 Employees

See more Crystal Equation Corporation offers

Job description

Job Description

Advertising Operations Specialist III

Remote

Summary:

The main function of an advertising operations specialist is to own the delivery of advertising campaigns on different platforms. The typical specialist will have a good understanding of the technology that surrounds online advertising.

Responsibilities:

Respond to user inquiries with high quality, speed, empathy and accuracy
Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
Become an expert in the support experience for users; understand and resolve their inbound product questions and issues
Investigate escalations from internal stakeholders and lead them to resolution
Develop and share deep expertise on a key product
Make informed recommendations to improve user experience with our products, supporting workflows, and address areas for product support optimizations
Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
Identify and resolve fraud trends impacting our users
Proactively investigate, troubleshoot, and resolve sensitive escalations
Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at our company in order to implement optimal integrity solutions
Ability for up to 16 hours a month to work on weekend and holiday shifts

Minimum Qualifications:

3+ years of experience in a support function working directly with clients or users
Experience communicating issues, risks and paths to resolution the results of analyses in a clear and effective manner
Experience working with global teams
Resilient mindset - thrives over changing priorities and ever changing knowledge
Strong problem-solving and analytical skills
Attention to detail - ability to follow strict set of operational steps
Customer focused approach

Pay range is $36 - $41 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.