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L2 Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Bachelor's degree in Computer Science or Engineering or related field., Preferred IT certifications from CompTIA, Microsoft, or Cisco., Experience with Windows production environments., 2+ years working in an MSP environment., Experience in server hardware troubleshooting and GPO deployment..

Key responsabilities:

Troubleshoot and document client technical issues.
Provide remote support for managed systems.
Monitor and maintain critical IT infrastructure.
Assist with new client onboarding projects.
Implement and maintain backup systems.

DOXA Talent

51 - 200 Employees

See more DOXA Talent offers

Job description

Role Summary

Our client is an MSP (Managed Services Provider) servicing companies in the Eugene, OR and Oregon general area. They are looking for an L2 Engineer who will troubleshoot, resolve, and document client technical issues and remotely manage clients' Windows environments. They will also provide remote support and troubleshooting for the managed systems as needed.

WORK SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

Maintain and improve customer IT infrastructure outside of client business hours through comprehensive monitoring and patching of servers, firewalls, switches, Wi-Fi APs, and other IT equipment
Monitor critical systems from the RMM monitoring console and take corrective actions prior to failure
Provide support for new applications and upgrades to existing systems
Troubleshoot, resolve, and document client technical issues
Provide remote support, troubleshooting efforts, and remediation in a timely fashion outside of client business hours
Assist with new client onboarding projects such as Antivirus and remote monitoring agent rollout and documenting new assets
Work and interface with clients through phone/email/ticketing system
Perform Windows Service Active Directory/GPO deployment and troubleshooting
Troubleshoot general Windows Server issues
Handle backup implementation and maintenance of backup sets
Monitor and maintain Hypervisor systems like VMWare, HyperV, and Proxmox
Troubleshoot and deploy Windows printer servers
Troubleshoot and deploy Windows File Share/DFS
Assist with the development, review, and implementation of various SOPs for clients
Handle network documentation and asset inventory for client system
Contribute actively to ongoing process improvements within company and client networks
Assist network engineering teams in specific project tasks as directed
Document and report results of resolved overnight issues to the daytime manager

Qualifications

A bachelor’s degree in Computer Science or Engineering (or a related field), or relevant work experience
IT certifications from CompTIA, Microsoft, or Cisco are preferred
Experience with Windows-based production environments
Experience working in or with the following: MS Windows Server 2016 / 2019 / 2022, managed DNS, MS Active Directory, Hosted or On-Prem MS Exchange, MS Office, managed backup, and AV solutions
2+ Years working in an MSP environment or equivalent
Experience in the following is required:

Server Hardware troubleshooting
Hyper-V or Equivalent and Windows Server roles (AD/DNS/DHCP/IIS)
GPO deployment and troubleshooting
Implementation and administration of Microsoft 365
Backup implementation and management like Veeam, Datto, or equivalent
Firewall updates and maintenance like Meraki, Cisco, Fortinet, Sophos, etc.
Wireless administration like Ubiquiti
VLANs and packet networking troubleshooting
WAN and ISP troubleshooting
Public DNS management

Experience in the following is a plus:

Sophos Firewalls
VMWare ESXi
Autotask PSA and Datto RMM
Documentation Tools (IT Glue and Wiki)
Cloud Infrastructure Experience (Azure, AWS, etc.)

Excellent customer service, communication, written, and organization skills
Analytical skills with particular attention to detail
Ability to function in an autonomous environment-independent worker, self-directed