Offer summary
Qualifications:
Minimum of 12-18 months experience in a Technical Support role, Strong network diagnostic and Linux CLI skills, Understanding of LAN/WAN concepts, IP networking, and routing protocols, Possess IP networking certifications (CCNA, CCNP, CCIP).
Key responsabilities:
- Manage monitoring systems, fault handling, and escalation
- Provision customer network services and server equipment
- Maintain technical documentation and develop knowledge in network and system administration
- Troubleshoot VoIP and IP network traffic issues and participate in on-call support