Customer Service Professional

Job ID: 66716

Customer Service Professional

Our client seeks an experienced Customer Service Professional to join their team! The ideal candidate displays empathy and compassion and is dedicated to providing exceptional customer service in a healthcare/insurance related setting.

This role is fully remote and open to candidates who reside in Oregon, Washington, Idaho, or Utah.

Core Pacific Time Zone (PST) hours required.

Customer Service Professional Responsibilities

• Handle high-volume customer service calls while providing superior customer service to members.
• Utilize active-listening and problem-solving skills to address member needs and ensure satisfaction of service.
• Effectively research, resolve, and communicate solutions for member inquiries.
• Collaborate with internal teams to escalate and resolve complex member issues.
• Maintain accurate and up-to-date documentation of interactions in CRM system.
  
  

Customer Service Professional Qualifications

• High school diploma or equivalent required.
• Proven ability to provide superior customer service in a healthcare, insurance, banking, hospitality, or related industry.
• Exceptional written, verbal, and interpersonal communication skills with the ability to practice active listening and provide compassionate customer service.
• Quick and accurate typing and 10-key skills (30 wpm).
• Familiarity with Salesforce and/or Radar platforms a plus.
• Ability to utilize multiple monitors and systems while handling calls.
• Organized with the ability to effectively prioritize and multi-task.
• Strong critical-thinking and problem-solving skills for identifying and addressing member needs.
  
  

Compensation: (DOE)

Benefits

Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen

VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.