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Customer Enablement Manager (German speaking) (f/m/d)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Switzerland

Offer summary

Qualifications:

At least 1 year experience in B2B customer experience, Near to native-level fluency in German and excellent English skills, Proven copywriting, storytelling, and content creation experience, Strong project management abilities, Ability to establish trust quickly with B2B customers.

Key responsabilities:

Develop and execute high-quality B2B content strategies
Extend internal and external knowledge sharing base
Collaborate with internal teams for customer-oriented content
Support customers with various requests and improve their experience
Act as a communication bridge between departments

Deskbird Hrtech: Human Resources + Technology Startup https://www.deskbird.com/

51 - 200 Employees

HQ: Munich

See more Deskbird offers

Job description

Your mission

We are looking for a hands-on Customer Enablement Manager who is ready to conquer the market with our leading SaaS solution. In this exciting role, you will develop and implement effective customer communication strategies to enable our customers. The role also involves supporting our customers in becoming product experts, both by providing the right information at scale or by answering ad-hoc questions.Â

In this role you will

Customer Communication (60%)

Develop the strategy for and execute high-quality B2B content tailored to our target customer audience, including product newsletters, in-app messages, and videos.
Extend our internal and external knowledge sharing base.
Ensure all content is aligned with our brand voice, values, and messaging guidelines.
Collaborate with internal teams to gather insights and produce content that addresses customer needs and market trends.

Customer Service (40%)

Support our customers with different kinds of requests they might have.
Promote the value of the product through an outstanding customer experience.
Review customer complaints and concerns and seek to improve the customer experience
Act as a bridge between our internal departments, facilitating communication and contributing to product developmentÂ

What you need to be successful

At least 1 year experience in a B2B customer experience or content management role, preferably within the SaaS sector.
Near to native-level fluency in German, both written and spoken, accompanied by excellent proficiency in English.
Proven experience in copywriting, storytelling, and content creation.
Strong project management skills with the ability to handle multiple tasks and meet deadlines.
Ability to establish trust quickly with B2B customers, engaging in conversations focused on delivering business value to existing clients.

Whatâs in it for you?

Accelerate your career growth by joining Europe's leading workplace management software company.
Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year.Â Check out the video from our last company summit.
âBurstsâ: We support you and your team to get together in one location whenever you need a face-to-face meeting.
Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
Co-working budget: Take a spot in a modern co-working space around your corner.Â
Learning and development: We support our employeesâ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
Access to cutting-edge technologies, high levels of autonomy, and international working environment.

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About us

Here at deskbird, we help companies all around the world manage the challenges of hybrid work. With our people-centric software solution, employees can see when their colleagues come to the office and book a desk. Admins get office insights and analyses. We are one of the fastest-growing SaaS startups and a remote-first team consisting of international and diverse talent from 22 different nationalities with hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.