Telecom Engineer, Senior Principal

• Genesys Contact Center experience is required including installation, maintenance, and advanced configuration on the platform.  

• Provide technical leadership CCaaS omni-channels including voice, chat and web messaging 

• Works independently and as a team member to monitor and maintain the platform 

• Maintains all appropriate documentation in support of Telecom 

• Collaborate vendors, other engineers, product owners, designers and project manager to deliver work products 

• Support platform integrations between systems and data 

• Support automation efforts leveraging workflows, RPA, NLP, BOTs and more 

• Support platform upgrades and patches, maintenance, underlying feature updates 

• Deliver error free code adhering to standards, schedules, and business requirements 

• Consistently communicate status to manager, teammates and stakeholders 

• On-Call Support - Participate in 24x7 on-call team rotations 

Who you are:

Why will you love us?

• We’ve evolved: We provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.

• Work-life balance: Our work is thrilling and meaningful, but we know balance is keyto living well.

• We celebrate one another’s differences: We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and developmentopportunities for all employees. We have 20+ affinity groups where you can network and connect with Newfolders globally.

• We care about you : At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!