Offer summary
Qualifications:
Bachelor’s Degree in IT or equivalent experience, 2+ years in VoIP or network engineering preferred, 2+ years in tech role (Help Desk, Endpoint Support), CompTIA Network + or CCNA desired, Knowledge of software protocols and operating systems.
Key responsabilities:
- Monitor voice platform stability and configuration
- Investigate system problems and plan upgrades
- Maximize performance through proactive support
- Report operational status to leadership
- Participate in educational opportunities for improvement