Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you’ll be doing…
This job posting is for the retail experience design team building experiences for the Verizon retail digital touch-points. As part of the retail experience team you will get the opportunity to work and explore latest technology for the assisted sales experiences for both Verizon agents and customers.
As a Senior Experience Designer III, you should have several years of experience in design and skills that are at an advanced level, with demonstrated experience leading design on multiple, more complex design programs or product. A Senior Experience Designer III is differentiated by their strong role in shaping processes and developing points of view based on a deeper understanding of stakeholder motivations and business, technical, and customer context. Additionally, as a Senior Experience Designer III you may be more involved with the onboarding and recruiting experience as they grow mentorship skills for Lead-level and above work.
Working independently with some guidance to identify and solve larger, more open-ended problems and help plan overall approach.
Judging solution quality and context appropriateness.
Playing a role in evolving the design system by proposing updates and participating in feedback opportunities.
Actively exploring user context, and engaging in targeted user centric activities.
Participating in user insight gathering activities. Participating in analysis of observations to develop insights. Designing solutions that leverage user insights.
Understanding motivations and drivers of partners and stakeholders to effectively design solutions within Verizon's business context and revenue model.
Identifying project needs and engaging stakeholders in conversation to fully understand needs.
Presenting work and engaging in constructive dialogue with stakeholders to understand the context of requirements and ensuring strong design rationale.
Persuasively presenting overall design solutions and rationale to Business partners and key stakeholders.
Consistently providing discipline mentorship in areas of expertise.
Playing a lead role in mentoring new team members, with a focus on craft and process.
What we’re looking for:
You're an expert design practitioner who grounds user-centered design solutions in product, tech and business strategies. You excel in at least one core discipline, are able to work independently and deliver within deadlines. You're a model and mentor for designers in your areas of expertise on your projects and contribute more broadly to our communities of practice. You demonstrate growth as an individual practitioner and facilitate the growth of your peers.
You'll need to have:
Bachelor's degree or five or more years of work experience
Proficiency in UX, digital design skills and prototyping
Experience in user centric design overall.
Even better if you have:
Bachelor’s or Master’s degree in Design
Portfolio is all professional work.
Contribution to multiple design programs or shipped products with a large user base.
Contribution to overall product success.
Experience designing across a variety of platforms, audiences, and domains.
Demonstrated in understanding of the broader business, technical, and customer context.
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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