IT and Network Specialist | LKR

As an IT & Network Specialist, you will be responsible for designing, implementing, maintaining, and optimizing an organization's computer networks and information technology systems. You possess a deep understanding of networking concepts, hardware, software, and security protocols. Key responsibilities include troubleshooting network issues, ensuring data security, managing system upgrades, and providing technical support to end-users. The IT and Network Specialist plays a critical role in ensuring seamless communication, data transfer, and overall efficiency within an organization's IT infrastructure. Your expertise is vital in today's technology-driven world, where businesses rely heavily on robust and reliable IT systems to operate effectively.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for complex issues related to Windows and Linux operating systems.
• Maintain and optimize cloud solutions, including Office 365, Redstor, and Barracuda infrastructure for both clients and in-house systems.
• Oversee and document network schematics, ensuring that all network-related documentation is up-to-date and accurate.
• Collaborate with clients to facilitate and implement infrastructure and cloud projects, ensuring successful execution and satisfaction.
• Act as the second-in-command to the Department Head, contributing to the growth and development of the department.
• Conduct research on new technologies and solutions that meet client needs and requirements, staying current with industry trends and advancements.
• Ensure that redundant systems are tested regularly and remain functional, maintaining a trusted and reliable infrastructure.
• Engage with clients directly, providing professional and courteous communication, both verbally and in writing.
• Work flexibly, including evenings and weekends as necessary, to meet client support needs.
  
  
  

On Offer:

• Salary: LKR140,000 - LKR180,000 per month depending on experience
• 40 days leave per year
• A dynamic and supportive work environment with a diverse team of professionals.
• Full remote work
  
  
  

Remote Work Requirements:

As a remote employee, you should have access to a reliable internet connection, a suitable workspace and your own device (laptop/PC). This is a full-time position, and you will be required to work UK hours 08:30 – 17:00. You should also be able to communicate effectively with team members through various virtual communication tools.

• Minimum of 3 years of experience in a 3rd line support role.
• Certification in Computer Science, Information Technology, or a similar field an advantage
• Strong knowledge of Windows and Linux operating systems, virtualization technology, and cloud-based platforms.
• Previous experience designing and configuring network infrastructures for medium to large-scale organizations.
• Previous experience with server products from manufacturers like Dell, HP, or Lenovo.
• Experience with a wide range of networking technologies, such as LAN, WAN, WLAN, VPN, and DNS.
• Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN, and FTTP/FTTC.
• Demonstrated understanding of router, switch, and access point configurations and diagnostics.
• Self-motivated with effective initiative and accountability to maintain the highest standards of support.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Strong communication skills, both verbal and written, with the ability to interact with clients in a professional and courteous manner.
• A willingness to work flexible hours, including weekends and evenings, to provide support to clients as needed.
• Certifications such as MCSE, CCNA, or ITIL are highly desirable.