Customer Care Specialist (German)

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Serbia. The successful candidates would support customers of an e-commerce brand.

Position: Customer Care Specialist with German

Location: Remote/work from home in Serbia

Employment type: Full-time. 

DUTIES AND RESPONSIBILITIES:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner
• Provide an exceptional customer experience
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. 

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in German(C1 level and hugher) and English (B2 and higher)
• Residing in Serbia and being able to take on a job legally without the company's support
• Experience in Customer Support, and technical support, especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• 60 EUR monthly Work From Home allowance
  
• Working schedule: Monday to Friday, 09 AM - 05 PM
• Fully remote work from Serbia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.