Offer summary
Qualifications:
2-3 years of relevant IT Help Desk experience, Bachelor's degree or IT certification preferred, Prior experience in hospitality industry preferred, Proficiency in MS Windows and IT software, Spanish proficiency advantageous.
Key responsabilities:
- Support all computer users through HelpDesk Ticket system
- Identify, prioritize, and escalate unresolved issues
- Ensure timely resolution of support tickets
- Install and configure computer software and hardware
- Monitor Nitevision and maintain relationships with users